My swap is not progressing, appears stuck or is taking longer than expected

Modified on Sat, 13 Feb 2021 at 09:20 PM

It is normal that the atomic swap can take up to a few minutes as the blockchain networks need to confirm the transactions. If you have waited for more than 10 minutes without closing your tab and can confirm that you have a working internet connection, try first to reload the page.

If you are swapping crypto to crypto and you were able to send out your crypto but the swap is stuck or failing, after time-out of the swap (90 minutes) your wallet will automatically or manually reclaim your crypto. If your crypto for the swap was not sent out in the first place, simply start over.

If you are swapping fiat (EUR) to crypto (BTC, NIM) the OASIS protocol may still be waiting to recognize the incoming instant transaction and something might have gone wrong with your instant bank transfer. Please see What happens if my instant bank transfer is not recognized or was delayed?

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