I am waiting for my refund, what might be causing any delays?

Modified on Sat, 06 Mar 2021 at 09:15 PM

A refund will only occur if the atomic swap you initiated failed or expired.

You sent funds from an account that is not SEPA Instant OUT capable. The funds will be returned to the originating IBAN as a regular SEPA transaction which can take 5 business days.

The account (originating IBAN) you sent funds from is not in your name. OASIS will automatically refund to the originating IBAN. If that account is in the name of a remittance or other payment service provider, the funds should typically arrive there in 5 business days and you need to contact that remittance or payment service provider for further credit to your account.

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